The mission of libraries is to meet the information needs of the people they serve, but situations arise that make this tough to do. This is a commonsense guide to setting appropriate rules and training staff in how to implement them.
Is there an upswing or are librarians just more sensitized? How do libraries meet these demands? From the perspective of a working director, this thoroughly updated and revised edition ("a must for a 1 sizes and types of libraries" - Library Journal) is a commonsense guide to setting fair and appropriate behavior rules and training staff in how to implement them evenhandedly and with reasonably good humor. Policies for exhibit and meeting room use; issues surrounding street people, the mentally ill, and substance abusers, sexual deviancy and parental child abuse in the library; community censorship; confidentiality of library records; general security; and unaccompanied children, including protecting them and seeing to their emergency medical needs.
“"practical...useful"-- Booklist ; "order this book immediately...interesting...entertaining and educational...outstanding...timely and useful--a must for all sizes and types of libraries"-- Library Journal ; "good...recommended"-- Public Libraries ; "Turner has revised and updated this classic guidebook that provides creative and sensible ways for handling sticky situations in public libraries"-- SRRT Newletter ; "highly recommended"-- Public Services Quarterly ; "well written...engaging...very helpful and timely"-- Reference Quarterly.”
“practical...useful”—Booklist; “order this book immediately...interesting...entertaining and educational...outstanding...timely and useful—a must for all sizes and types of libraries”—Library Journal; “good...recommended”—Public Libraries; “Turner has revised and updated this classic guidebook that provides creative and sensible ways for handling sticky situations in public libraries”—SRRT Newletter; “highly recommended”—Public Services Quarterly; “well written...engaging...very helpful and timely”—Reference Quarterly.
Anne M. Turner, director of the Santa Cruz City-County Library System, lives in San Francisco, California.
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